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Return Policy

Returns

Returns are only valid if processed within 14 days of delivery.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable):

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Refunds

Refunds are only offered once a returned item is received by the supplier.

However, if your item arrives damaged or broken for some reason, please contact us within 10 days after delivery and we will be happy to send you a replacement.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@canvascult.com

Shipping
To return your product, contact us first and we will provide the mailing address of the warehouse that sent it.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.